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My Simply Natural Rewards is a rewards program that lets you earn points toward rewards. And yes, it’s 100% free. You’ll earn 1 point for every $1 you spend on a meal at Simply Natural GRILL HOUSE (with certain exceptions), and you’ll get a tasty reward every time you hit 100 points. Trust us, if you love Jerk Chicken, those points add up fast.

The My Simply Natural loyalty program is subject to the full terms and conditions at www.simplynatural.com/terms-of-use

Yes, you'll automatically get 50 bonus points as a welcome gift.

YES! You’ll earn points for every dollar you spend at Simply Natural GRILL HOUSE, except tax, tip, delivery fees & the purchase of gift cards.

Everything on our menu is available for pickup! You may place your order in advance by ordering online, by calling us directly or by email or direct message through one of our social media platforms.
In addition, we do Curbside To-Go Service, where we deliver your food to your car! When placing an online order, be sure to choose the Curbside To-Go option or ask for details when placing a phone order. We also provide delivery service.

We will do our best to accommodate special requests to prepare your meal just the way you like it. Please make us aware of any food allergies or other food sensitivities when placing your order.

Our cooking oils do not contain trans fat.

Yes! You can purchase our signature sauces here on our website, or from your local Simply Natural GRILL HOUSE.

You can also purchase any of our signature retail products, Right Here! on our website located in the Shop section just click At home retail products.

To Go orders placed through our U.S. website for “pickup”, “curbside” or “delivery,” and that request Order Time “asap” are non-cancellable and non-refundable. If such To Go orders are placed for a future Order Time, they may be cancelled, and the amount paid for them fully refunded via the same method of payment originally used, until 60 minutes prior to a future designated Order Time, after which they become non-cancellable and non-refundable.

If you order catering through our U.S. website or for “pickup,” the order may be cancelled, and the amount paid will be fully refunded via the same method of payment originally used, until 24 hours prior to a future designated pickup time, after which the order will become non-cancellable and non-refundable. If you order catering for “delivery,” please refer to your email confirmation from ezCater for instructions regarding cancellation and refunds.
To request a refund, if you placed a To Go order (a) through our U.S. website for “pickup”, “curbside” or “delivery,” or for catering “pickup,” please call the location where the order was placed.

We have zero tolerance for any supplier or business partner who violates the law, compromises our standards or participates in social welfare abuses that conflict with our practices or policies. Our corporate social responibility clearly states our position on the importance of upholding human rights, social welfare and fair labor practices and our commitment to taking swift action if this code is violated.

We are evaluating the use of all single-use plastics in our facilities. We use eco-friendly, BPA free, hot and cold, sustainable paper food trays and plates. We have begun testing eco-friendly straws and cutlery as an alternative to plastic. We also use paper To Go bags and continue to review our To Go packaging, including ways to reduce use of items like utensils.

Simply Natural GRILL HOUSE protects online credit card orders placed directly on website with security standards that meet or exceed the current Payment Card Industry Data Security Standards (PCI-DSS) requirements. This includes the use of encryption and tokenization for all credit card transactions as well as encryption for personal information.

We use administrative, technical, and physical safeguards to protect the information you give us when you sign up. We may use this information to send you coupons, offers and other program-related communications. You can read more about our data security and marketing practices in our full Online Privacy Notice at https://www.simplynaturalny.com/privacy-policy .